1. How long does shipping take?
Orders are usually processed within 2 to 3 business days, excluding weekends and public holidays. Once dispatched, orders typically arrive within 7 business days, though delivery times vary depending on your location and the shipping method chosen at checkout.
2. How do I track my order?
You'll receive a confirmation email when your order is placed and another with your tracking number once it's dispatched, and you can follow your parcel using the tracking link in your dispatch email. If your tracking shows delivered but the parcel isn't with you, please check around the door and with your neighbors first, as parcels are sometimes marked delivered a little before they arrive. If it still hasn't turned up after 48 hours, email us at info@maggies-tanks.com and we'll work with the carrier to track it down.
3. How do I wash my Maggie's Built-in Bra Comfort Tank?
Machine wash cold on a gentle cycle, turned inside out and placed in a mesh laundry bag to protect the ribbing and the built-in bra. Skip the fabric softener, bleach, and tumble dryer, as heat and softener break down the stretch and warp the bra lining. Smooth the bra lining back into shape while damp and hang or lay flat to dry, and your tank will keep its fit and support for much longer (the same care applies to all of our built-in bra tanks).
4. What is your refund policy?
Sizing is covered by our 90-Day Perfect Fit Guarantee, so we send you a free replacement size rather than a refund, which means refunds are generally not offered for incorrect sizing. If your item arrives faulty, damaged, or significantly different from what you ordered, get in touch and we'll arrange a free replacement or a refund. Approved refunds are issued to your original payment method only and are typically processed within 5 to 10 business days, though it may take a few extra days to appear on your statement depending on your bank.
5. Do you offer exchanges?
Yes, we offer direct exchanges and our 90-Day Perfect Fit Guarantee. Simply reach out to us at info@maggies-tanks.com and we'll organize a replacement size for you, and with the Perfect Fit Guarantee there's nothing to post back.
6. How do I start a return?
Please email us at info@maggies-tanks.com with your order number and a few details before sending anything back, as every return needs to be approved by our team first. Items sent back without prior approval can't be accepted or refunded. Get in touch within 90 days of delivery, and any item approved for return should be unused, in its original condition, and sent with a tracked shipping method.
7. Are there any items that cannot be returned?
Certain items cannot be returned, including sale or clearance items, gift cards, and items damaged due to misuse or improper care. If you're unsure about a specific item, please get in touch.
8. What should I do if my item is damaged or defective?
Please check your order when it arrives. If your item is damaged, faulty, or incorrect, contact us as soon as possible at info@maggies-tanks.com with your order number, a photo of the problem, and a quick description. We'll assess the issue and work to resolve it promptly, and in most cases there's no need to return the item.
9. How can I contact you?
You can reach us via email at info@maggies-tanks.com. Our customer service team is available to assist you with any inquiries or concerns.